NCS1102D Professional Conduct and Communication

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NCS1102D: Professional Conduct and Communication

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Analysis of Interview Follow the steps below to guide your essay formation: 1) Introduction The introduction needs to highlight what the assessment is about. You need to ensure you: Introduce the importance of establishing a therapeutic relationship through effective communication. Use correct introduction structure (thesis statement, which is clearly written, detailed and specific; must include contextual information such as definitions (if appropriate); identification of potential scope/ limitations of essay) Use accurate content and terminology. 2) Describe the theory in relation to Active Listening Skills Write a descriptive paragraph/s on the theory (literature) relating to active listening in the health care environment. You need to reference this. Select ONE poor example of active listening and quote exactly from the video (include time on video). Only choose one example to quote and discuss. Find an example from the video where the interviewer demonstrated poor active listening skills. Write the quote from the video word-for-word. For example; Interviewer ‘What the interviewer said’ Patient ‘What they said’ Interviewer ‘What the interviewer said’ Patient ‘What they said’ Maximum of 6 statements of conversation Write the time from the video where you found the example at the end i.e. (6.23) Explain why the chosen example is poor, applying the appropriate literature to support your reasons. You need to describe what was poor about the active listening according to referenced literature. Suggest how the poor active listening skill example could be improved in the future. Support your suggestion with evidence from health focused journals articles. 3) Describe the theory in relation to Verbal Communication ) Write a descriptive paragraph/s on the theory (literature) relating to verbal communication skills in the health care environment. You need to reference this. Select ONE poor example of verbal communication and quote exactly from the video (include time on video). Only choose one example to quote and discuss. Find an example from the video where the interviewer demonstrated poor verbal communication. Write the quote from the video word-for-word. Interviewer ‘What the interviewer said’ Patient ‘What they said’ Interviewer ‘What the interviewer said’ Patient ‘What they said’ Maximum of 6 statements of conversation. Write the time from the video where you found the example at the end i.e. (4.29) Explain why your example is poor, applying the appro

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