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SITXCCS008 Develop and Manage Quality Customer Service Practices

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Task A: Research project Use formal and informal research methods to obtain detailed information about your customer’s needs, expectations and satisfaction levels. If you are not currently employed in a hospitality establishment, visit an establishment you know well and speak to the manager about using their workplace for your research project. Explain that you may need to spend some time speaking to staff and/or customers, and outline how your completed research will benefit their establishment. You are not restricted by the number or type of research methods you can use. You may present the results in any format you choose, but remember the results need to be easily interpreted by your trainer and other employees in the workplace. Once you have completed your research, respond to the following questions.  What research methods did you use to obtain the information? analysis of competitive environment and industry service trends customer service surveys customer focus groups qualitative or quantitative research seeking feedback from service delivery colleagues questioning custome

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!"#$%&"'()*(+$"$,$-)%.)/-#0(%1%23) 44456"$5-7,5', )89*8:;)-0-+,+B2 '9,@1C=2D'5,.E-2'#?@1F'8@,-0C''!"#$%&'"()*+,$%!'*+-'"-'G1>+)212 )) )))))) !!!"#$%&"'()*(+$"$,$-)%.)/-#0(%1%23) 44456"$5-7,5', )89*8:;)?>@@AB)9/:)=%C)?>D?E )O)$#,&*,#'(!'0!,4/! @&$#(/$$9!%'2-/,#,'+$9! /,4#%*5!*(1!0#+2! -/+0'+2*(%/!0*% ...

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