Brief Introduction of a Customer-Oriented Attitude
Customer orientation is a business strategy in the lean business model, which requires the employees and the management. They are helpful because they will help the top management or the company excel by focusing on the changes the customer wants and needs. It is also the high customer-wide philosophy that the customer demand. Therefore it requires the wants of the customers are the priority of all the employees and management.
Most modern companies have transitioned to a more or other customers oriented approach in designing the customers. However, any company should embrace the idea of having its entire operation changed according to customer needs. For instance, taking the example of the manufacturer, traditionally, a manufacturer or the employee should never have a reason to award the customer's needs and wants. Therefore, the management should be implementing new and new changing options.
Furthermore, modern companies should be focusing on the employees who are much educated in society. Therefore, the management should be able to introduce new and new products where the employees should have been kept in charge of producing the products accordingly to draw the plans and meet the customers' demand.
When Did the Customer-Oriented Attitude Has Been Started And Whom?
An influential economist named Theodore Levitt, known for developing the first article, suggested identifying the customers' needs and identifying the best product that can suit them the best. He was known as the first person who could keep track of the customers who could choose the products.
Therefore, Theodore Levitt is the only person who could find the importance of finding a suitable customer and keeping them in their need. He says that marketing is a crucial tool that business individuals should keep to achieve the purpose of the business. Marketing generates value by creating the connection between two and more people, customers and companies.
What Was the Need Of This Customer-Oriented Attitude?
According to the maker of the purpose of a customer-oriented attitude, the professor of Harvard Business School, the concept is beneficial to the business. He says that this concept's primary need and demand is to find out the customers and keep them along with the company to help the company by advertising the products and selling them to the customers. However, it is always said by the person that the marketing generation is created by creating value for the customers and creating a proper connection among the customers, people who buy the product, and the company's customers.
What Is the Use Of These Customer-Oriented Attitudes?
The primary use of the customer-oriented attitude is to find a genuine customer and then provide them with the goods and services suitable to them to meet the demands and needs of the person. If the organization or the company can understand the customer, they will make the goods and services that best suit them. The marketing tool for customer-oriented needs is created by joining the person's value where they are operating within the economy.
What Is the Criticism Of Customer-Oriented Attitude?
In many cases, the company or the organization fails to understand the customer's basic needs. Therefore, they do not serve the purpose of spending more and more money doing the market survey by implementing the customers' requirements and demand in the needs of the business. Before creating and implementing any new business product or model, the organization first needs to understand and identify the want and needs of the customer and then address them by providing the best solutions.
What Is the Related Topic And Concept Of Customer-Oriented Attitude?
Customer satisfaction is related to the topic of customer satisfaction. Customer satisfaction means that the customers are well satisfied with delivering the goods and services sold by the business organization. Modern companies should be focusing on the employees who are much educated in society. So the management should be able to introduce new and new products where the employees should have been kept in charge of producing the products accordingly to draw the plans. Therefore it is the main reason why the latest companies focus on customer satisfaction.