Individually, you are required to create a problem-solving matrix that interprets and investigates the interrelationship of the human resource, financial, and product and markets contexts.
This individual assessment aims to develop students skills in analysing the structure and functions of hospitality and tourism management. This will enable students to understand the different business management issues in hospitality and tourism operational contexts.
Assessment Instructions
Your first task in this assessment is to read the following hypothetical problems:
Problem 1: A tour operator’s quarterly statement shows an increase in tour guides wages, despite a decrease in overall passenger numbers.
Problem 2: An eco-tourism operator leading walking tours in the Bay of Fires, Tasmania, does not include any details about encouraging sustainable tourism.
Problem 3: A tour operator has recently received a low rating on Trip Advisor about one of the guides who delivered the City Tour.
Your next task is to identify the central issue in each of the problems by allocating a tick and a brief explanation in the relevant quadrant of the problem-solving matrix. You are then required to consider how each of the problems interrelates with other hospitality and tourism contexts by listing the identified issue’s potential implications in the remaining quadrants. Your final task is to propose appropriate frameworks or concepts that we’ve covered in weeks 2 to 5 to address each of the contexts’ identified implications.
Assessment Information
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material
in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.
In creating the problem-solving matrix, you are to use the following format:
The human resource context
The financial context
The product and markets context
Assessment Submission
This file must be submitted as a ‘Word’ document to avoid any technical issues that may occur from incorrect file format upload. Uploaded files with a virus will not be considered as a legitimate submission. MyKBS will notify you if there is an issue with the submitted file. In this case, you must contact your workshop facilitator via email and provide a brief description of the problem and a screenshot of the MyKBS error message. You are also encouraged to submit your work well in advance of the deadline to avoid any possible delay with any other technical difficulties that may occur. Late assignment submission penalties Penalties will be imposed on late assignment submissions in accordance with the table below unless approval in advance has been granted.
After 14 days Assignments that are submitted more than 14 calendar days after the due date will not be accepted, and the student will receive a mark of zero for the assignment(s).
Note Notwithstanding the above penalty rules, assignments will also be given a mark of zero if they are submitted after assignments have been returned to students
Assignments submitted at any stage within the first 24 hours after the deadline will be considered to be one day late and therefore subject to the associated penalty
For more information, please read the full Policy
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material
in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.
Important Study Information
Academic Integrity Policy
KBS values academic integrity. All students must understand the meaning and consequences of cheating, plagiarism and other academic offences under the Academic Integrity and Conduct Policy.
What is academic integrity and misconduct?
What are the penalties for academic misconduct?
What are the late penalties?
How can I appeal my grade?
