Purpose: This assessment builds your oral and written communication skills and gives you real life understanding of the challenges and rewards of elective communication. This relates to learning outcome a, b.
Submission: Soft copy uploaded to Moodie and Turnitin — Word .doc or .docx.
Topic: Communication Diary
Task details: At work, and personally, we are bombarded with business related messages on a daily basis. These messages come from a range of people/companies and may be through any number of formats including radio, television, email, talaphone/mobile, computer, face to face meetings or aven hand written notes. They may be communicated to everyone, everyone at work, people in your team or just to you.
Some of these messages are memorable (for the righVwrong reasons) and others aro not.
Questions: For this assignment you are required to keep a diary for four different types of work/personal and/or study related communications you received.
1. Submit a record of the communications you received in a word table, using the below headings as a guide:
a. Date
b. Mode(e.g. radio, phone, email, tv)
c. Type(e.g. advertisement, payment request and donor collection)
d. Style (e.g. humorous, friendly, apologetic)
e. Effective (i.e. yes/no)
f. Why/why not effective (free text)
2. Choose two of these communications that you feelwere well constructed or were able to get the message across and analyse why this was the case.
3. Choose two of these communications that you feel were poorly constructed or did not get the message across and analyse why this was the case.
4. Using your knowledge of theory taught in class, suggest methods that could improve the poorly constructed communications
While writing the assignment consider factors such as:
- Communication process; models of communication
- Non verbal communication and intercultural communication models
- Interpersonal components
- Priestley'sparadox, Emotional Intelligence, Active Listening, Empathy, Johari Window, Assertive communication
- Choice of media
- Timeliness
- Who, why, when and how it was communicated and the audience it was communicated to
Assignment Format: A title page — Individual koi cover sheet, signed. No Abstract or Executive Summary is required. The written text should be right and left justified and 1.5 line spacing. A minimum of eight scholarly references in the Harvard Anglia style are required in order to pass this assessment. These academic references must be relevant and recent. At least two academic references must be integrated in critical analysis of each of the four chosen communications.
However, for a high mark, you will need to use many more scholarly references. Only one Internet (www) resources will be allowed. It is very important that you assess the internet resoume used for credibility. Font Times New Roman 12pt, Calibri 11pt or Arial 10pt. Q1 will be answered as a table with 6 columns and 4 rows.
Assignment Alarm: You can check the assessment's similañty by submitting it to Turnitin prior to the due date. However, you cannot make a resubmission after the due date, don't make a mistake in submitting the wrong file. Ensure you do this assignment yourself. We are obliged to mark what is submitted at the due date and time.
Please refer to the marking rubric for details about each marking criterion.
