Questions:
Select One (1) scenario dilemma from the below list of seven scenarios and provide the required response and advice.
Write as if summarising a pitch to the company, use the first and second person when writing about your team and addressing the CEO or Executive respectively.
Check your work against the rubric in Appendix One.
Note: the week number next to each scenario indicates the relevant topics and readings.
However, you need not limit the topics and literature to these weeks.
Scenario Dilemmas
Selecte this one below
A1 Scenario ONE
Marketing Starrs is a small but highly successful marketing firm with a growing national and international clientele. The firm is owned and managed by its founders, the Starr sisters, Serena and Olive. Serena was an outstanding marketing graduate and Olive, an equally outstanding raduate in HRM and accounting.
Part of the sisters’ success lies in their recruitment strategy and firm structure. The sisters have nly ever recruited the brightest marketing graduates with a strong achievement motivation. The sisters designed the firm around ‘client teams’ that are highly autonomous and effective but also competitive.
The internal competition among the teams creates greater team cohesiveness which is further strengthened by monthly performance bonuses paid to the team with the highest sales revenue. The team members work hard, socialise together, and are fiercely loyal to their team. However, Olive Starr has begun to notice that the inter-team competition had developed a point where overt conflicts were appearing, culminating in a recent physical fight between two teams at a firm social function.
Olive spoke Serena about the problem and they agreed it was time to do something to stop the conflict. They have sought the advice of your consultancy on what should be done.
1. You disagree with your boss about a decision, and you're really frustrated. Which of the following strategies would work best to keep this conflict from escalating?
a. You can focus on the outcomes you want rather than on your boss's actual position.
b. You can document your boss's actions in order to keep a paper trail for future use.
c. You can avoid talking about the problem because it might lead to angry words.
d. You can speak separately to other people involved in the conflict to get their support.
2. Which conflict management style exhibits an 'I lose/you win' mentality?
a. Collaborating
b. Avoiding
c. Compromising
d. Accommodating
3. Which is the correct and best APA form for citating a quotation?
a. (Beecher, 1981, p. 115) argues “disciplines are distinct”.
b. Beecher (1981) argues disciplines are distinct.
c. Beecher argues “disciplines are distinct” (1981, p. 115)
