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SITTTSL004 Provide Advice On Australian Destinations

Question

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Questions:

For this assessment, you will take up the role as a travel consultant working for the fictional travel agency ‘Helm Travel’.

Your clients, the Harris family, would like to go on a holiday and have asked you to provide them with advice on several Australian destinations. You will be required to provide advice to the Harris family along with an itinerary for each of the requested destinations by conducting both formal and informal research.

Case study instructions

Read the case study below. You must also listen to each of the podcasts to complete the questions and tasks that follow. You will need to correctly identify the Harris family’s travel requirements and provide them with advice and draft itinerary(s) using the templates provided.

Along with the case study information, you need to conduct further research and source information from several resources, such as:

  • travel brochures
  • sales kits
  • marketing information
  • product manuals.

You can access the above information online or by contacting:

  • various tourism departments
  • government agencies
  • accommodation providers/suppliers
  • car rental providers
  • transport suppliers such as trains, coaches, planes, ships

Case study: the Harris family

You are a travel consultant at Helm Travel. The Harris family, Peter (56), Elizabeth (54), and their sons Paul (30), Alan (27) and Jonathan (21), have called your office to ask for information about travelling between Adelaide and Perth. You have confirmed your availability to work with them on their itinerary and, since then, the family have left you some detailed voicemail messages confirming the details of the trip they’d like you to plan for them.

  1. Use the Customer Information form for Harris family members B)to add them to the Helm Travel Customer Database. This can be found under Additional Resources Folder Helm Travel Database.

  2. Consider the needs and interests of the Harris family as identified in the case study. As part of your informal research, draft an email to your colleague and two (2) customers seeking information on Western Australia and Tasmania.

Email 1

To your colleague, Samantha, she booked holidays for two families who shared their experiences and feedback. The Sandrin family: who spent two weeks with their family in Western Australia.

  • Mr and Mrs Hall: who spent a week travelling around Tasmania.

Email 2

Mr and Mrs Sandrin, Samantha's customer. Ask Mr and Ms Sandrin for their feedback   on their holiday to Western Australia.

  • They spent two weeks travelling around Western Australia with their family.
  • They participated in a camel safari on the beach, visited local art galleries and had an evening dinner cruise.

Email 3

Mr and Mrs Hall, Samantha's other customer. Ask Mr and Mrs Hall about their experiences in Tasmania.

  • They travelled alone, stayed in bed and breakfasts and booked a romantic horse ride on the beach, a picnic in the bush and a five-star dinner.
  1. Put together an information report using the below research templatebased on the following destinations mentioned in the case study Broome, Hobart and Margaret River outlining the aspects below.

  2. A general overview of the region – including any major cities, towns tourist areas, precincts, geographical features and facilities for customers with special needs.

  3. The major gateway of the destination and transportation to/from major cities in Australia to the destination and the surrounding region.

  4. Methods of travelling around the destination once the customers have arrived at the destination.

  5. Climate and seasonal factors of the destination

  6. Basic details of the destination’s history and culture

  7. Basic details on areas of environmental, social and cultural significance and sensitivity within the region

  8. Three major man-made tourist attractions or places of interest. 

  9. An overview of the local economy 

  10. Local Facilities, banking and public facility information

You must source information from at least three (3) sources such as and record your evidence in table of sources and research methods template

  • websites e.g. Tourism Western Australia, industry bodies, local councils, suppliers, newspapers, etc
  • local visitor information centres, travel agents and libraries for brochures, travel guides, books, newspapers, magazines, etc
  • travel websites or organisations, providing links or scanned files of:
  • travel brochures
  • sales kits
  • marketing information
  • product manuals
  • social media sites such as TripAdvisor
    • information obtained from attending professional development activities such as product launches, promotional seminars, trade shows, workshops, conferences, familiarisations, etc
    • consultation with trade and general industry bodies
    • watching industry relevant programs on television, video or film.

SITTTSL004 Provide Advice On Australian Destinations

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