CHCADV005 Provide Systems Advocacy Services- external or internal professions

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CHCADV005 Provide Systems Advocacy Services

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Task:

Assessment Criteria:

To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard:
• Advocacy services and their functions.
• Different kinds of human rights.
• Conducting consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern.
• Methods of collating information.
• Developing and maintaining close working relationships and networks with relevant stakeholders.
• Strategies to conduct formal and informal meetings.
• Organisational processes for preparing submissions.
• Processes for policy development.
• Working with consumers and other stakeholders to implement relevant projects and action plans.
• Advocating for, or facilitate the implementation of strategies to address the rights and interests of a client.
• Methods to gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement.
• Advocating in culturally diverse environments.

Objective: To research and document information about issues concerning client rights and interests.

1. Discuss the role of advocacy services and give some examples of their functions? (50 words)

2. Provide the key points related to five (5) universal human rights

3. Clarify three (3) points you use to guide your preparations for consultations?

4. Advocacy requires regular face-to-face communication to work effectively. Explain three (3) strategies you use when communicating with
vulnerable people and why?

5. Outline three (3) external or internal professions you may consult with during an advocacy process; including a description of how they would support the process.

6. Provide and describe five (5) different formats you would use to communicate information. Explain the terms - concise and objectivity – and the need for these qualities in relation to collating information? Identify three (3) internal and external strategies which assist to develop and support effective working relationships and networks.

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