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LAW102 Legal Professional Skills

Question

Answered

Questions:

1.

Explain the legal and ethical considerations (international, national, state/territory, local) related to the facilitation of client rights and interests and how these impact individual workers:

a). Duty of care

b). Human Rights

  1. c) Mandatory reporting

d). Discrimination

  1. e) Privacy, confidentiality and disclosure
  2. f) Informed Consent
  3. g) Organisation and Legal Complaints Process
  4. h) Rights and Responsibility of Clients, Workers and Organisations

2.

Choose and detail a scenario where you are dealing with an issue with a client. e.g., the client’s accusing a fellow resident of stealing their clothes (you must choose a different one).

Explain the differences between negotiation, advocacy and mediation in handling the situation.

3.

Explain the relevance of child protection across all health and community services contexts, including

  • Duty of care when the child is not a client
  • Indicators of risk and adult disclosure.

4.

Research humanrights.gov and provide a summary of your understanding of the Universal Declaration of Human Rights.

You must make mention of the history of the Declaration and mention at least (5) five of the points (articles) that make up the declaration. You must NOT cut and paste. You must use own words to answer the question.

5.

List two (2) types of community resources, two (2) networks and two (2) referral options relevant to the nature of client service.

6.

Explain the human rights framework, its approaches and instruments.

7.

When dealing with client complaints;

  1. a)   What is required when reviewing progress of a client complaint?
  2. b)   What links to other services could you recommend?

8.

Provide three (3) examples of common risks to client safety and wellbeing.

9.

What is required to provide the client with ongoing support – What actions need to be taken in response to their complaint?

10.

What is the relationship between human needs and human rights?

11.

Why is it necessary to obtain feedback and how does this help you in your role?

12.

How would you assist a client to lodge a complaint?

13.

Why is it important to discuss organisational and legal complaints mechanism with the client?

14.

Provide an example of a potential conflict between client needs and organisation requirements.

15.

Provide two (2) actions that constitute discrimination and techniques for addressing them.

16.

Provide an example of a client you might work with; then explain how you could empower them and disempower them.

Below is a copy of the report ‘Ombudsman Investigation – Assault of a Disability Services Client by Department of Human Services Staff’.

Please note this is also in the 'Information' page of this unit under 'Learner Resources' if there are any troubles opening the link below.

17.

What opportunities/strategies can you use to ensure full access to rights e.g. self-advocacy?

18.

Who is the primary advocate in this case?

19.

How could you initiate strategies to meet the client needs?

20.

What would you say to this client to explain the rights and responsibilities of everyone involved including him?

21.

How would you determine the level of self-advocacy the client has?

22.

What conflict of interest would you need to deal with?

23.

How would you uphold the client’s rights?

24.

In having read this report, have the client’s rights been affected?

25.

List the rights and relevant Acts the Ombudsman has mentioned throughout the report.

26.

What would you have done if you observed the workers actions on this day?

27.

Identify one conflict of interest and how would you address this?

28.

Would you respect your client’s right to privacy if they did not want you to report it?

29.

How and who would you seek advice from if you are not sure if you are allowed to disclose this information that ensures the clients rights and expectations. How will this empower the client?

30.

How would you keep the client informed of any proceedings or outcomes of these strategies?

31.

How would you ensure confidentiality if you were the carer rostered on the next shift? Who would you discuss/report this incident without breaching privacy and confidentiality?

32.

What services are available to assist you and your client to self-advocate?

LAW102 Legal Professional Skills

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Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.

Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

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