Section A comprises questions 1 to 15. Indicate your answers on the multiple-choice answer sheet provided. Choose the alternative that best answers the question. Each question is worth 2 marks for a correct response.
Question 1
An HR audit:
a. is required by law to be conducted annually by an external professional body.
b. uses a standard set of benchmarks which have the approval of senior management.
c. involves a systematic analysis and evaluation of the HR function.
d. is no longer considered important given the changing nature of the HR function.
Question 2
An interview designed to find out the reasons why the employee is leaving or to provide counselling and/or assistance in finding a new job is
a(n):
a. employment interview.
b. performance interview.
c. exit interview.
d. departure review.
Question 3
The process of learning from other people's experience by simulating (copying) their behaviour is:
a. coaching.
b. behaviour modelling.
c. secondments.
d. vestibule training.
Question 4
Adult learning style places emphasis on:
a. the use of more formal training methods.
b. one-way communication.
c. improving employee knowledge of technology advances.
d. learning by doing.
Question 5
If a manager delegates authority, encourages employee participation in decision-making, and grants greater autonomy to employees, they can be classified as utilising WHICH approach to management?
a. Scientific management
b. Human relations
c. Theory X
d. Theory Y
Question 6
The main emphasis of process theories of motivation is that they:
a. can only be applied in organisations that use a production-line method of operations.
b. attempt to explain motivation in terms of employees' thought processes, linked to behaviour.
c. are focused on organisational, not employee needs.
d. use remuneration packages as their primary approach to motivation.
Question 7
In Expectancy theory, valence is the term used to describe:
a. the effort-performance link.
b. the performance-reward link.
c. the relationship between motivator and hygiene factors.
d. the value or importance an employee places on the potential rewards that can be achieved.
Question 8
Psychological diversity comprises:
a. values, beliefs and knowledge.
b. gender, ethnicity and age.
c. occupational tenure and hierarchical level.
d. values, gender and workplace status.
Question 9
Categorising people using generalisations that are often based on prejudice is known as:
a. stereotyping.
b. indirect discrimination.
c. systematic discrimination.
d. affective bias.
Question 10
People in a high-context culture prefer to communicate:
a. by fax.
b. by email.
c. face to face.
d. by video conference.
Question 11
Human resource managers in multinational corporations must achieve two conflicting strategic objectives. One is the need to integrate human resource policies across a number of subsidiaries in different countries such that overall corporate objectives can be achieved. The other objective is to:
a. be informed by international rules and regulations for conducting business overseas.
b. ensure that international business operations do not detract from domestic issues.
c. be sufficiently flexible to allow for differences in the types of HR policies that exist in other countries.
d. remain internationally competitive in the face of rapidly changing technology and international uncertainty.
Question 12
In cultures that emphasise hierarchy and status, employees expect the style of their managers to be mostly:
a. participative.
b. egalitarian.
c. consultative.
d. authoritarian.
