MITS5505 Knowledge Management Assessment
This assessment item relates to the unit learning outcomes as in the unit descriptor. This assessment is designed to assess following learning outcomes:
This assessment covers the following LOs.
1. Understand, create and use knowledge management solutions that contribute towards cost savings and improved productivity of an organization.
2. Appraise how and why knowledge management solutions might have different performance impacts, depending on the circumstances by evaluating the key factors and their nature of impact on performance.
3. Apply and integrate appropriate KM components to develop effective knowledge management solutions
Answer the questions based on a case study given below:
To make this knowledge easy to use by the staff members it should be codified.
a) Codify this knowledge by utilising decision table technique.
b) Convert the produced table into a decision tree
c) A company is about to lose two of its key people due to retirements. One individual is highly outgoing, very social and has been actively involved in a variety of training activities. The other individual prefers to be given a list of questions that he will have to answer before each interview and seems fairly reluctant to embark upon the project.
Outline a knowledge capture strategy for each of these individuals. How approach will be differing? What do you anticipate to be the major obstacles with each of the persons involved? How would you select the best techniques considering these obstacles?
b) The same organization has also requested a long-term knowledge continuity strategy to ensure that knowledge is not only captured from key departing individuals but that this knowledge is coded and retained in organizational memory systems. Outline how you would develop and implement such a strategy. Describe the key techniques you would use and justify your selections.