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BSBCUS501 :manage quality customer service

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BSBCUS501 Manage Quality Custo ...

Project tasks & instructions: You are to consider the customer service issues identified in BizOps Enterprises and develop strategies to address these issues. The focus is on how you would superv ...

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BSBCUS501 Manage Quality Custo ...

Question: Task 1: Online Moodle  QuizzesYou will be completing online Moodle quizzes for each topic to demonstrate your knowledge of the unit requirements. These are selfmarking. Task 2: Questi ...

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BSBCUS501-Manage Quality Custo ...

Assessment Task 1 Instructions 1. Explain the purpose of the Australian Consumer Law and how it protects consumers’ rights. 2. Outline the consumer guarantees that apply for both products and ...

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BSBCUS501 Manage Quality Custo ...

Task: Task One Working with another student, analyse the current BizOps customer service policy to investigate and assess  to  determine whether it is effective considering the customer se ...

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BSBCUS501 Manage Quality Custo ...

Questions: Activity 1 1. To provide you with an opportunity to investigate, identify, assess, and include the needs of customers in planning processes List 5 appropriate research methods for in ...

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BSBCUS501 Manage Quality Custo ...

Questions: Questions: Q1. Describe the requirements of one key provision from each of the items below and impact they&nb ...

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BSBCUS501 Manage Quality Custo ...

Questions: Complete all questions below. 1 What would you do to encourage your colleagues to consistently follow customer service standards in the workplace? Why is it important to do this? 2 W ...

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BSBCUS501 Manage Quality Custo ...

Task: Assessment Description   You will develop strategies to monitor progress and obtain customer feedback. You will use performance information and customer feedback provided by your asses ...

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BSBCUS501 Manage Quality Custo ...

Question Assessment 1 Instructions for Students This is the first of the four assessment tasks you must complete satisfactorily to be deemed competent in this unit. Read the Assessment descrip ...

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BSBCUS501 Manage Quality Custo ...

Task 1. Briefly describe each legislation listed below (in no more than 100 words each), and give a reason why it is important for a business to consider when developing a customer service strategy. ...

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BSBCUS501 Manage Quality Custo ...

Question: Assignment 1 Scenario You have to examine customer requirements from a business structure. If you are completing your Assessment on an activity in your own business, you must provide re ...

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BSBCUS501 Manage Quality Custo ...

Question: Performance objective The candidate will demonstrate the ability to plan to meet customer requirements through the development of a customer service plan. Assessment description You wi ...

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Manage Quality Customer Service Assessment Answers

Consumers are the key consideration for every business as the end of production for any services and products goes to consumers only. Therefore considering that managing the quality of services to consumers is quite necessary to take into consideration. This module will let the management students know about the ways of managing consumers services while incorporating with a consumer based organizations. With the help of quality consumer service an organization can be motivated in terms of attracting target audience and maintaining high loyalty to consumers. This module will also incorporate about different innovative business management which can help the students to understand about how quality service for consumers can be maintained. Handling the complaints of consumers and giving proper solutions to them falls under the quality consumer service. This course has been associated with University of Technology Sydney and will let the participants know about best effective way to deal with consumers in both internal and external environment.

Location:- Australia Study level:- Graduate Level Unit code:- BSBCUS501

In order to maintain consumer service the first and foremost thing that an organization needs to take care of is the needs of the consumers. This is because without knowing what they exactly wants an organization cannot deal with the consumers in an effective way. An example can be effective such as if an organization wants to provide Smartphone to those who do not want that then that can be the waste of effort for the organization. So targeting people with their needs and services can ensure about the effectiveness of better consumer service. Any kinds of service organizations can provide in both offline and online process because with the upgrade of technology and advancement the process are getting smoother and easier for consumers to avail the services. Therefore in both the digital and offline ways organizations are providing different kinds of services to consumers and should ensure that even after the process of selling the business should keep themselves available for further queries and solution. There are different recommendations and strategies that an organization can have to provide better quality services for consumers. Different tools such as online chat support are one of the effective ways to manage consumers through calling and chat process. Automatic and executive based chat supports are there where based on the queries and issues of consumers the chat-bot can automatically respond to the query of the consumers. It is quite obvious that if consumers found that after buying certain services from certain organization, they are not available to take any queries then that might change the willingness or desire of those consumers to adopt any new service further and that is where quality consumer service comes into consideration. The big and medium business organizations are having different process of getting feedback from consumers, like after solving the queries or any issues in both online and offline way, those organizations goes for gathering feedback about the positive or negative outcomes from the customer service. Based on that feedback they used to work on their weak points in order to ensure about more effectiveness in future. In addition to that giving feedback to consumers about their behaviour while trying to solving any issues is noted down for the quality purposes where if any consumers behave rude and disrespectfully with any executives then than further strategies taken into consideration. This is because for a big and successful organization both the consumers and workers are having equal importance and therefore they consider about each and every factors considering both the stakeholder together. Before incorporating the consumer executives into the practice and process of handling queries of consumes, they are trained with the process of only listening to the calls of consumer and that first that they learn is that not to lose patience in anyway. Often it can be seen that due to anger of bad performance of any services, consumers use to be rude while talking to consumer executive and that makes the executive frustrated sometimes. Thus using bad languages to consumers in any way is not suitable in consumer services, rather listening to the clients in proper way and solving their queries fall under the quality consumer service. In addition to that the executive should have broad knowledge and training about how to talk to consumer in proper way where the greeting to consumers is important. Along with that knowing the proper way to manage also needs proper education and training and that is provided to the executives to ensure about handling consumers in the best process to retain or hold them for longer period of time. Providing consumers with quick and effective response is another way to manage customers in better way and that makes positive impact in the heart of the consumers. Eliminating bias as soon as possible and giving consistent and clear standards of operations also needs to be managed in order to ensure about quality consumers service to the clients in the business process. In both online and offline ways the executive should be trained to manage because in chat process using online platforms it often becomes difficult to understand the inner feelings and tone of talking of consumers. Thus managing on that way is becomes difficult for the executives. Therefore training for the online process is necessary more than offline process is much more needed for the executives and management to take into consideration.

This module is all about managing the services of consumers with better quality in order to attract and retain more number of consumers. The course has let the students understand about how to incorporate different practices into the management of consumers in both online and offline way. In addition to that it has also been discussed about different process that can take into consideration to maintain quality services which has been discussed in the entire course.

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More BSBCUS501 manage quality customer service: Questions & Answers

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BSBCUS501 Manage Quality Customer Service

Project tasks & instructions: You are to consider the customer service issues identified in BizOps Enterprises and develop strategies to address these issues. The focus is on how you would supervise the BizOps team as they deliver and maintain quality customer services to expected standards. You will use WordProcessing software to develop your report for task 2(d) however, for all other tasks ...

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BSBCUS501 Manage Quality Customer Service

Question: Task 1: Online Moodle  QuizzesYou will be completing online Moodle quizzes for each topic to demonstrate your knowledge of the unit requirements. These are selfmarking. Task 2: QuestioningYou will be demonstrating a sound knowledge of the unit requirements in your responses to short and long answer questions. Task 3: Project: Managing customer service at workYou will be demonstra ...

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BSBCUS501-Manage Quality Customer Service

Assessment Task 1 Instructions 1. Explain the purpose of the Australian Consumer Law and how it protects consumers’ rights. 2. Outline the consumer guarantees that apply for both products and services under the Australian Consumer Law. 3. List the types of products and services covered by the consumer guarantee. 4. Explain why it is unlawful for a retailer to display a sign to say that n ...

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BSBCUS501 Manage Quality Customer Services

Task: Task One Working with another student, analyse the current BizOps customer service policy to investigate and assess  to  determine whether it is effective considering the customer service issues being experienced.  Using the BizOps report template, write a report about the level of effectiveness of the policy by determining the components of the policy that are: a)still ef ...

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BSBCUS501 Manage Quality Customer Service

Questions: Activity 1 1. To provide you with an opportunity to investigate, identify, assess, and include the needs of customers in planning processes List 5 appropriate research methods for investigating customer needs. Provide an overview of the RATER model of assessment. Provide an overview of SWOT analysis. 2. To provide you with an opportunity to ensure plans achieve the ...

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