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Purpose of this Distance Learning Activity
This Distance Learning Activity will develop your knowledge and understanding of conflict resolution.
What you are required to do
For this Distance Learning Activity, you are required to answer the following questions.
File naming convention
When submitting your Distance Learning Activity, use the following naming convention
- ‘DLA’ followed by the week number
- Your first name and initial of last name. Capitalise only the first letter of names. Then insert a dash, followed by submission attempt.
Hence as an example of incorporating the three points above your file name or subject line should appear this way: BSBTWK502 DLA 9 – JessieA #1
Answer the questions below using the space provided:
- Answer all parts of each question
- Use your own words and give examples wherever possible
- The quality of your answer is more important than how long it is
- Enter your answers in this document
You may use various sources of information to inform your answers, including your resources provided by ACBI, books, and online sources. You must acknowledge and cite your sources.
Question 1. Read the following resource, then answer the questions below.
a) What are the benefits of using mediation instead of authority in conflict resolution?
b) What are some pitfalls to avoid when resolving conflicts?
c) Make recommendations on how you can creatively promote the dialogue and inclusion amongst a work team.
Question 2. Research conflict resolution and team management, then answer the following questions:
a) How can you build a culture of support, mentoring and mutual learning in a team?
b) What can be your guideline for conflict resolution to your team?
