BSBTWK502 Manage Team Effectiveness : Skill Competency Levels

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BSBTWK502 Manage Team Effectiveness

Question

Answered

Task:

Activity 1A

To provide you with an opportunity to identify team purpose, roles, and responsibilities according to organisational and task objectives

Case Study A:

You are employed as a restaurant manager at ABC restaurant in Brisbane, Australia. This is a new business to establish next month in April 2021. The restaurant is medium-sized, and the maximum number of roles required will be six (6) (as indicated in the table below). Your role involves managing those people of diverse cultural backgrounds and skill competency levels to facilitate the entire operations of the restaurant. ABC has a goal to hit 20k a week in the initials stage, then they are planning to hire more people in the work team.

1. Use the template table below to fill the relevant roles as your common understanding in this area to contribute the corresponding responsibilities and accountabilities.

Roles

Responsibilities

Accountabilities

Kitchen Hand

Chef

Marketing

Restaurant Manager

Waiter

Cashier

2. In groups of three (3) or as directed by the instructor, reflect your common understanding of team purpose, roles, responsibilities, and accountabilities in accordance with ABC restaurant’ s goals, plans and objectives.

You should also discuss if you have:

Relevant practical examples of similar restaurant to share with your friends

Activity 1B

To provide you with an opportunity to develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team

1. Refer to a provided case study in Activity 1A, use the template below to develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team.

You are required to write relevant detail of your findings/views on the following areas in relation to ABC restaurant.

a. Improving performance

Area	Your workplace
Develop performance plans
Improved individual and team, performance and participation

b. Measures for monitoring and evaluating

Area	Your workplace
Expected outcomes
Outputs
Key performance indicators

Activity 1C

To provide you with an opportunity to support team members in meeting expected performance outcomes

In groups of three (3) or as directed by the instructor

1. Using the workplace example provided in Activity 1A, discuss how your organisation will address supporting team members in meeting expected performance outcomes.

Note: please ensure you summarise all key points you have discussed with others in the template below. Also, the topic may vary and not limit to what have been provided below.

Area	Your Workplace
Coaching
Mentoring
Training and development opportunities
Clarification of roles and expectations
Long term or short term plans
Meetings
OTHER

Activity 2A

To provide you with an opportunity to provide feedback to team members on team effort and contributions

In groups of three (3) or as directed by the instructor, use the table below as a guideline to assist with this activity.

1. Conduct a feedback session exploring how to encourage, value and reward individual and team efforts and contributions.

Your team findings of this activity:

Suggested areas:

Helping colleagues
Problem-solving
Providing encouragement
Undertaking extra tasks if necessary
Agree and share tasks
Plan and schedule

Establish personal reward.

Activity 2B

To provide you with an opportunity to develop processes for identifying and addressing issues, concerns and problems identified by team members

Scenario:

Orange Inc. have recently opened a new headquarters for the Asia-Pacific region in Shanghai, China. As an American company, this is the first time they have begun operations in a country where the primary language spoken is not English. Four senior employees from the Head Office in Los Angeles will be relocating to the new office. The rest of the new staff will need to be hired domestically in China, and onboarded to the company platform.

Identify possible issues, concerns, and problems that would apply to a workplace team in accordance a provide scenario.

Identify the current situation
Address the concerns
How you will report findings to relevant parties
Develop processes to ensure that issues, concerns, and problems identified by team members are recognised and addressed.

Select the team problem
Identify the current situation
Address the process of analysis
Report on the group recommendation

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BSBTWK502 Manage Team Effectiveness

Question

Task:

Activity 1A

Case Study A:

Activity 1B

a. Improving performance

b. Measures for monitoring and evaluating

Activity 1C

Activity 2A

Activity 2B

Scenario:

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