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CHCCOMOO5 Communicate And Work In Health Or Community Services

Question

Answered

Questions:

Communicate effectively with people

Use verbal and non -verbal communication to enhance understanding and demonstrate respect

1 What is the most appropriate way to introduce yourself to a new client?

2 Besides verbal communication give three examples of other types of communication?

3 What are some ways you can show respect and sensitivity to someone during a conversation?

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4 What can happen if there is a lack of communication?

Communicate service information in a manner that is clear and easily understood

5 When communicating information to a client at your health care facility, list 5 points that will ensure the client understands your message.

6 Using examples define the difference between open and closed ended questions?

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Confirm the person’s understanding

7 List three ways you can confirm a client has understood you when communicating a direction.

Listen to requests, clarify meaning and respond appropriately

8 Describe three factors that disrupted or hindered a communication between a supervisor or co-workers and yourself.

9 Explain what your co-worker could have done to reduce/eliminate these three factors and make the instructions clear and understandable.

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Exchange information clearly in a timely manner and within confidentiality procedures

10 Why is it important to use the correct grammar, speed and pronunciation for verbal communication?

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When working in the community services sector it is essential that staff exercise caution in communicating personal information. This can include exchanging information via personal conversation, during phone conversation, written records and electronic means such as email, computers and via fax.

11 In the column provided, identify at least 3 strategies that you could use to help ensure the privacy and security of confidential information.

CHCCOMOO5 Communicate And Work In Health Or Community Services

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